Shipping
We ship to Germany, Austria, Switzerland and all EU countries. All orders are processed within 1–2 business days.
| Destination | Carrier | Delivery Time | Cost |
|---|---|---|---|
| Germany | DHL / Hermes | 5–8 business days | Free |
| Austria / Switzerland | DHL | 6–10 business days | Free |
| EU Countries | DHL | 7–12 business days | Free |
Once your order ships, you will receive a confirmation email with your tracking number. Please allow 24 hours for tracking to activate.
Returns & Refunds
We offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you can return it within 30 days of delivery for a full refund — no questions asked.
How to return
- Email us at hello@auriveil.de with your order number
- We will send you return instructions within 24 hours
- Pack the item securely and send it back
- Your refund will be processed within 5 business days of receiving the return
Conditions
- Item must be returned in original condition
- Original packaging preferred but not required
- Refund issued to original payment method
Damaged or lost orders
If your order arrives damaged or does not arrive within the expected timeframe, contact us immediately at hello@auriveil.de. We will resolve the issue with a replacement or full refund.