Frequently Asked
Questions

The Auriveil combines vibration massage with Bluetooth audio and complete light blocking. The gentle vibrations relieve tension and puffiness around your eyes, while Bluetooth lets you play sleep sounds or meditation music directly through the device — no headphones needed.

Simply place the device on the included wireless charging pad. No cables, no fuss. A full charge powers multiple sessions and takes approximately 2 hours.

We recommend 15–20 minutes per session. Most people use it in the evening before sleep or during a midday break. Daily use brings the best results.

Yes — it connects via Bluetooth 5.0 and is compatible with all iOS and Android devices. Simply pair it like any Bluetooth headset.

Yes. The 3D shell design means the device never touches your lashes or cornea — only the frame rests gently around your eye area. Suitable for all skin types.

Many of our customers use it specifically for migraine and headache relief. The vibration massage helps release tension around the orbital area. If you have a medical condition, please consult your doctor before use.

We ship to Germany and Europe. Delivery typically takes 5–8 business days via DHL or Hermes. You will receive a tracking number as soon as your order ships.

We offer a 30-day money-back guarantee. If you are not satisfied, contact us at hello@auriveil.de within 30 days of delivery and we will arrange a return and full refund.

Email us at hello@auriveil.de — we respond within 24 hours on business days.